Refund & Cancellation Policy

1Overview

This policy applies to all paid subscriptions for RAAH MEDI Hospital, Pharmacy and Diagnostic Lab products provided by RAAH Solutions. It should be read together with our Terms & Conditions.

2Cancelling your subscription

• You can cancel at any time by emailing support@raahmedi.com or calling +91 90632 25425 from your registered contact.
• Cancellation stops automatic renewal. Your account stays active until the end of the period you have already paid for.
• Before your access ends, you can export your data. Data remains available for export for 90 days after the account closes.

3When you can get a refund

You can request a full refund of the subscription fee if:

• it is your first purchase of that product, and
• you request the refund within 7 days of the payment date.

We will also refund you if:

• you were charged twice for the same subscription by mistake;
• you were charged after a cancellation request we had already confirmed;
• we are unable to provide the product you paid for and cannot resolve the issue within a reasonable time.

4When refunds are not available

• Requests made after the 7-day window for a first purchase;
• Renewal payments, once the renewed term has started (you can still cancel future renewals);
• Partially used subscription periods, or unused user licences;
• One-time services already delivered, such as data migration, customisation or on-site training;
• Third-party charges, such as SMS or WhatsApp credits already used;
• Accounts suspended or terminated because of a breach of our Terms.

5Upgrades and downgrades

• Upgrades take effect immediately. You pay only the difference for the remaining period of your current term.
• Downgrades take effect from your next renewal date. No refund is given for the current term.

6How to request a refund

1. Email support@raahmedi.com from your registered email address with the subject “Refund request”.
2. Include your facility name, registered mobile number, invoice number and reason for the request.
3. We will confirm whether the request is approved within 3 working days.
4. Approved refunds are sent to the original payment method within 7–10 working days. Your bank may take a few more days to show the credit.

GST charged on the original invoice will be adjusted through a credit note, as required by GST rules.

7Contact us

For any questions about billing, cancellation or refunds:

RAAH Solutions
Email: support@raahmedi.com
Phone / WhatsApp: +91 90632 25425