Terms & Conditions

1Acceptance of these terms

These Terms & Conditions (“Terms”) form a legally binding agreement between you and RAAH Solutions (“we”, “us”, “our”), the owner and operator of RAAH MEDI.

By creating an account, signing in, using a demo, or otherwise using any of our products or the website at https://raahmedi.com (together, the “Services”), you agree to these Terms, our Privacy Policy and our Refund & Cancellation Policy. If you use the Services on behalf of a hospital, clinic, pharmacy, laboratory or other organisation, you confirm that you are authorised to accept these Terms for that organisation.

If you do not agree, please do not use the Services.

2Definitions

• “Customer” — the individual or organisation that registers for and uses the Services.
• “Authorised User” — any staff member, doctor, pharmacist, technician or other person the Customer allows to log in.
• “Customer Data” — all information entered into or uploaded to the Services by the Customer or its Authorised Users, including patient, prescription, inventory, billing and laboratory data.
• “Products” — the RAAH MEDI Hospital Management, Pharmacy Management and Diagnostic Lab Management applications, and any modules we add later.
• “Subscription” — the plan, term and features the Customer has purchased.

3The Services

RAAH MEDI provides web-based software to help healthcare facilities manage their operations. The features available to you depend on the Product and Subscription you choose.

We may improve, update or change features from time to time. Where a change materially reduces the core functionality of a paid Subscription, we will give you reasonable notice.

Modules shown as “coming soon” or on our roadmap are plans, not commitments. We do not guarantee that any future feature will be released or released by a particular date.

4Accounts and access

• You must provide accurate registration details, including your facility name, GST and licence details where required, and keep them up to date.
• You are responsible for all activity under your account and for the actions of your Authorised Users.
• Keep passwords confidential, give each staff member their own login, and remove access promptly when someone leaves.
• Tell us immediately at support@raahmedi.com if you suspect unauthorised access to your account.
• Demo accounts are for evaluation only. Do not enter real patient data into a demo.

5Subscription, fees and taxes

• Fees, billing cycle and included features are as shown at the time of purchase or in your order or invoice.
• All fees are in Indian Rupees and exclusive of GST and other applicable taxes, which will be added to your invoice.
• Subscriptions are payable in advance. If payment is not received when due, we may restrict access after giving you notice.
• We may revise fees for future renewal terms. We will tell you before the change takes effect, and it will not affect a term you have already paid for.
• Refunds and cancellations are covered by our Refund & Cancellation Policy.

6Customer Data and responsibilities

You own your Customer Data. We process it only to provide, support and improve the Services, as described in our Privacy Policy.

As a Customer, you are responsible for:

• holding the licences, registrations and permissions required to operate your facility (for example, drug licences, clinical establishment registration and laboratory accreditations);
• collecting any consent required from patients before entering their information, and responding to patients' requests about their data;
• the accuracy and lawfulness of the data you enter, including prescriptions, test results, prices and tax rates;
• complying with all laws that apply to you, including the Drugs and Cosmetics Act, 1940 and Rules, GST laws, the Information Technology Act, 2000 and the Digital Personal Data Protection Act, 2023.

7No medical advice

Any alerts, reference ranges, reminders or suggestions in the software are aids only. All clinical, dispensing and reporting decisions remain the responsibility of the Customer and its qualified staff.

8Acceptable use

You agree not to:

• use the Services for any unlawful purpose, including the sale of drugs without a valid prescription or licence;
• upload malicious code, or attempt to break, probe or overload our systems;
• access another customer's data, or attempt to bypass any security or access control;
• copy, resell, sub-license, reverse engineer or build a competing product from the Services;
• share login credentials between multiple people, or exceed the user limits of your Subscription.

We may suspend access that breaches this section, and will tell you why unless the law prevents us.

9Intellectual property

The Services, including the software, design, logos, text and documentation, are owned by RAAH Solutions and protected by copyright and other laws. We grant you a limited, non-exclusive, non-transferable right to use the Services during your Subscription for your internal business purposes.

If you send us suggestions or feedback, we may use them to improve the Services without any obligation to you.

10Availability, support and backups

• We aim to keep the Services available at all times, but there may be interruptions for maintenance, upgrades or reasons outside our control. We will try to schedule planned maintenance outside busy hours.
• We take regular backups of Customer Data. You should also export important reports regularly for your own records.
• Support is available by phone, WhatsApp and email during our published working hours.

11Third-party services

Some features use third-party services, such as SMS gateways, WhatsApp, email providers, payment gateways, cloud hosting or government portals (for example, GST). Your use of those features may also be subject to the third party's terms. We are not responsible for outages or changes made by those providers.

12Confidentiality

Each party will keep the other's confidential information private and use it only for the purposes of this agreement. Our staff and contractors who may access Customer Data for support are bound by confidentiality obligations.

13Suspension and termination

• You may stop using the Services at any time, as described in our Refund & Cancellation Policy.
• We may suspend or terminate your account if you materially breach these Terms and do not fix the breach within a reasonable time after notice, if fees remain unpaid, or if required by law.
• After your account ends, you may request an export of your Customer Data for 90 days. After that period, we may permanently delete it, except where we are required by law to keep it.

14Disclaimers and limitation of liability

Except as expressly stated in these Terms, the Services are provided “as is” and “as available”. We do not warrant that the Services will be uninterrupted or error-free.

To the maximum extent permitted by law:

• we are not liable for any indirect, incidental, special or consequential loss, including loss of profit, revenue, goodwill or data;
• we are not liable for clinical, dispensing, billing or tax decisions made using the Services;
• our total liability for any claim relating to the Services is limited to the fees you paid us for the affected Product in the twelve (12) months before the claim arose.

15Indemnity

You agree to indemnify RAAH Solutions against claims, penalties and costs arising from your breach of these Terms, your violation of any law, or Customer Data you entered without the required consent or authority.

16Governing law and disputes

These Terms are governed by the laws of India. We will first try to resolve any dispute through good-faith discussion. If it cannot be resolved within 30 days, the courts at Hyderabad, Telangana will have exclusive jurisdiction.

17Changes to these terms

We may update these Terms from time to time. The “Last updated” date at the top shows when they last changed. For significant changes, we will notify Customers by email or in the application before they take effect. Continuing to use the Services after the effective date means you accept the updated Terms.

18Contact us

RAAH Solutions
Hyderabad, Telangana, India
Email: support@raahmedi.com
Phone: +91 90632 25425